You can cancel an order for a full refund without any additional fees before a shopper begins shopping.
On the website—
- At the top left, click the 3 horizontal lines
- Click Your Orders
- Click View order detail on the relevant order
- Click Manage Order
- Click Cancel my order
On the app—
- Tap the 3 horizontal lines in the upper left-hand corner
- Tap Your orders
- Select the order you want to cancel
- On the order page, scroll down to Manage order
- Tap Cancel this order
If you cancel an order during the shopping or delivery process, you may be charged a cancellation fee of up to $15. To cancel after shopping has begun, reach out to the Customer Support Team by selecting Contact Us at the bottom of any article in the Help Center.